FAQ

Frequently Asked Questions

After so many years on the job, we’ve encountered every possible question you can think of, and naturally some have come up more often than others. Below are our honest answers to some of the most frequent questions we get on a daily basis:

Are you a fully certified locksmith?

Yes, we were among the first in the local industry to undergo official certification or training. We make a concerted effort to stay on top of all new training, technology and techniques required to provide you with the services you need.

Can you cut keys on site?

Yes we can – whether you are a home or a business, we can cut keys on site to ensure that you and anyone else has direct access to the current or new locks. This is our way of providing you with added, affordable convenience.

Can you put all my locks onto the one key?

Depending the specific brand of your locks, yes we can – even for padlocks. We will do the best we can to ensure you have full access to every lock via the one key (and as many duplicates as you need).

Do you have a call out fee?

While we do not charge you a cent for any situation we cannot solve, our standard call out fee is a mere $88. This is the standard cost that applies to most jobs around the home or office during normal hours.

What are your after hours times?

We base our hours on same hours as every other business out there. If you give us a quick call any hour after 5pm, you will incur an after hours fee of $188 for your job. Again, we are considerate of any situation that we cannot actively solve on the spot.

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Don’t wait, call us on 1300 880 848 now.